August 9, 2010 6:16 PM Subscribe
How to remove "rogue scanner 1514" Windows malware?
posted by miyabo to Technology (8 answers total) 1 user marked this as a favorite
My mother in law's computer (XP SP3) is infected with something called "rogue scanner 1514," according to AVG. Windows Firewall is complaining that port 3076 is open. She can't access any web sites. Somehow this happened when she was downloading a video and logged into her own (non-admin) account, but it seems to have affected all users.
She's not much of a computer user, and I live far away and won't be seeing her for a few months at least. And I'm far from a Windows expert myself. I was able to coach her through booting in safe mode and running Malwarebytes, but it didn't have any effect. I know she has AVG installed as well (but I guess it didn't work).
I would post the Malwarebytes and AVG logs, but I'm not sure she's capable of sending them to me.
Is there some simple program that I can tell her to run that will get rid of this malware/spyware/thing?
If you have non-computer-literate relatives who live far away, how do you keep them from getting tons of viruses? She can't afford a Mac.