How do I fix iPhone backup/sync problem?
August 6, 2010 1:44 AM Subscribe
How can I get my iPhone to backup or update or sync? iTunes gets stuck on "Backing up" for a very long time (hours...).
posted by and1 to computers & internet (13 answers total) 1 user marked this as a favorite
It's an iPhone 3G running 3.0.1, about 1.5 years old; the last time I updated/synced was about a year ago, on my old Windows desktop. In general I've only been interested in syncing to download large apps or software updates, so it hasn't been that big of a deal.
So a while back: I tried to update to 3.1 using my MBP. I probably tried every other day for a week, trying to be more patient each time but eventually giving up. The progress bar in iTunes didn't really move much, over a time period of a few hours.
My more recent attempts, updating to 4.0:
Plugging in the iPhone, iTunes asked if I want to update and install 4.0, I agreed, iTunes said I need to sync first, I agreed, then it got stuck on "Backing up" just like before.
Next, I used the "Transfer Purchases" feature to copy over all the apps, which worked (I guess? Is that just a way of "backing up" the apps?). Then I used the "Back Up" and it actually made some progress (about halfway the progress bar in iTunes) very slowly before getting stuck, over a time period of a few hours (I don't know how long it was before it got stuck, but it was moving slowly enough that I wanted to be sure it had really stopped before giving up). Then I restarted my MBP entirely, and gave the iPhone a cold boot (not the slide to power off kind) and tried "Back Up" again with same results.
My strategy is if I can get all my stuff from the iPhone, I can give "Restore" a try...
I've also tried selecting "Sync Address Book Contacts" and hitting SYNC, but the same thing happens, "Backing up" goes for a while then gets stuck somewhere along the way. The only difference is when I x to cancel, it tries to sync contacts, then gives an error message that it can't because the iPhone is disconnected.
I'd really like to know if there's anything else I can try before I have to nuke the whole thing... or go to the Apple store. -.-
:) Any help is appreciated, and if any other information would be helpful please ask !!