Knowledgebase creation for small companies
August 3, 2010 6:45 AM Subscribe
How can a small company create a knowledgebase for use internally as well as externally by clients.
posted by diode to Computers & Internet (5 answers total) 1 user marked this as a favorite
I work for a bicycle manufacturing company, a relatively small one compared to big companies like Trek or Specialized. The company has its own niche and unique products. We have a body of information pertaining to our bikes which is perpetuated via an email list, on Youtube, through personal contacts and on our web site with numerous how-to pages.
Internally, our hosted server volume is a bit of a mess with data nested many directories deep and no particular overall organizational management of the information within it.
In terms of knowledge bases, I'm speculating about how can a company create a searchable knowledgebase for use internally that ultimately becomes a repository for external users as well?
The equivalent tools that I think would be relevant would be Mac Spotlight content searches on server volumes (Windows only network), tagged photos, and wikis.
Given the deep involvement by our client base, you would want them to be able to contribute to the knowledgebase which makes me think of a wiki.
We have Google search set up on our web site, which helps, but doesn't really help us create a dynamic repository of information which supports the company internally in its day to day operations as well as becomes a resource for clients seeking information easily and quickly.
This can't be a tech heavy endeavor since we don't have the resources to do that. Open source solutions are preferred.
I'm not looking for one single answer but some speculation about what might work or avenues to research or think about. Thanks in advance.