Important, or not, or -- ?
July 23, 2010 1:02 PM Subscribe
I like my vet as an individual professional. Should I be concerned by her corporate office policies, which apparently tie her hands sometimes?
posted by Countess Elena to Pets & Animals (18 answers total) 2 users marked this as a favorite
My dog has symptoms that caused the vet to consider that she might have Cushing's disease. Eventually, I agreed to have a test done. This is an expensive test that requires cortisol (sp?) to be specially ordered. The office afterwards called to tell me that they couldn't schedule the test for my dog, because their office wasn't allowed to order it.
American pet owners have probably heard of this chain of vet clinics, which is located inside a chain of big-box pet stores. Why the office couldn't order the test, they couldn't or wouldn't say. The staff told me that they would contact another local chain office, and refer my dog to them for the test. Shortly afterwards, the staff sheepishly told me that it turned out none of the affiliated offices were allowed to order that test. I had to arrange to get it done at an independent clinic.
Everyone - the staff and the vet - was very apologetic about this. But why did it have to be this way? (Money is probably the reason somehow.) And should I feel comfortable going to this vet if some inexplicable directive might occur again? This instance is no emergency, but . . .