How to make legal information accessible on line? For persons who are different kinds of learners, persons with different disabilities, persons with and without literacy, different languages, etc.
I work at a nonprofit that provides legal information, advice, counseling, and representation to low-wage workers. In recent years, as access to the internet has become more widespread, we have increasingly used our website as one platform to provide legal information -- factsheets, self-help tools (e.g. sample forms and letters), FAQs, etc. -- to the public. (We also do lots of non-web dissemination, e.g. legal clinics, in-person trainings, etc.)
We are working always to increase the accessibility of our materials, and consider it an ongoing process. Our website meets disability access standards, and is fully translated into English, Spanish, and Chinese. We are now thinking about additional types of accessibility. For example, providing video or audio podcasts for persons who learn by listening/watching. Perhaps podcasts with vignettes for people who learn by seeing examples. Video blogs with sign language and captioning (subtitles) for deaf and hard of hearing people. Working to use accessible language and design for persons with less education/literacy and/or with cognitive/learning disabilities. See, e.g., this site
Questions -- What are we forgetting? Do we need some kind of consultant? Where to start? Is there a dictionary available of "plain language"? Are there other guides we should review? Model web sites for this type of accessibility?