How do I remotely solve a malware issue?
July 6, 2010 5:21 PM Subscribe
How can I remotely solve a malware issue on a Windows XP computer?
posted by Blacksun to computers & internet (7 answers total) 4 users marked this as a favorite
My mum has been complaining her PC isn't working properly. We've spoken over the phone and it sounds like malware. I've had a few odd emails from her, offering the usual rubbish for sale. The OS, XP SP3 fully patched, is on drive C. I partitioned the hard drive ages ago, so her docs, photos, videos etc are on D and her music is on the E drive. I am in the UK and mum is in Denmark. Is there a way I can remote in to her computer and solve the malware issue. I know Windows (I'm on 7) has remote access, but it's the malware part I'm not sure about. Is it safe for my laptop, fully patched with MSE? Can I run AV type software on her computer from mine? Mum (bless her) is a point & click PC user, so it would be so much easier to do it from here. Basically, what's the best way to go about this me-fites?