4 bad iPhone 4s..what to do?
July 5, 2010 6:28 AM Subscribe
I am making a 4 hour drive to exchange my iPhone 4 AGAIN. This will be my 3rd time replacing it. Am I entitled to some form of compensation, and if so how should I get it?
posted by arniec to shopping (40 answers total) 1 user marked this as a favorite
I live in central IL and my nearest Apple Store is a two hour, 100 mile drive away; 4 hour round trip. A bit over a week ago I made the drive to get an iPhone 4 on launch day.
Within a day of owning my first iPhone 4 I realized it had a problem as every single phone call I made was interrupted by my cheek hitting buttons which would dial unwanted people, put calls on speakerphone, or hang up on them.
On Saturday I drove to St Louis again and the "Apple Genius" determined I had a bad proximity sensor (after he tested the phone for 30 minutes and couldn't reproduce; I made one phone call and almost accidentally called the VP of my department with my cheek). He gave me a new phone.
The next day (Sunday) I was using iPhone 4 #2 in the car playing games, and saw the dreaded yellow spots on the screen. I called Apple support, who acted clueless about the problem and told me "restore the iPhone". I followed their instructions and the problems persisted. I didn't want to make the 4 hour drive again so I asked for mail replacement; it would take 7 to 10 days (which I can't do as this is my only phone) OR I could do advance replacement with a non-refundable $30 shipping fee. I didn't want to pay that fee on principle, having gotten 2 bad phones.
The tech at the Apple Support line was a jerk, insinuated that I had no money as I was griping about a $30 shipping fee (it wasn't the money, it was the principle), and when I asked to speak to his manager he hung up on me.
My wife called the Apple store where we got the phone (St Louis Galleria) and the manager there said to give the spots a few days and if we have to drive down she would "make it right". We waited until the weekend, the spots didn't go away.
Frustrated and shamed, I drove to the Apple store Saturday, tail between my legs. The "Apple genius" there said "I can see the spots, and if it's that big a deal to you we can give you another phone, but we can't guarantee the new phone won't have those spots." I took the new phone, and due to being so disregarded by the "Apple Genius" I didn't bother to ask if the manager to whom my wife spoke was in the store to see how she would "make it right". I was just grateful to finally have a working phone...or so I thought.
Last night, after having the phone for only 1.5 days, I was taking 4th of Jully pictures and realized that my flash was causing a huge blur/flare in most of my photos, and all of my photos had a gross yellow tint, like we all were jaundice. I did some experiments with my wife's iPhone 4, taking side-by-side photos, and mine were terrible, hers were great. My flash showed up in all my pictures, hers never did. Mine were yellow, hers had proper white balance.
I now have another Apple Genius appointment in St Louis for 12:30pm today...
This will be my 3rd time driving 200 miles round trip to exchange my defective iPhone 4. I will have spent over 15 hours counting time in the Apple store getting this fixed, put over 600 miles on my car, and I am just HOPING that this 4th iPhone 4 will work.
I feel like I am entitled to some form of compensation, if for no other reason than all the gas money I've had to spend to make this trip. At a generous 30 mi/gal and a conservative $2.50/gal I've spent over $50 in gas. Plus all my time. I really would like them to "make it right" with an iTunes Store gift card at the very least...
Am I out of line in thinking they should do something to compensate me for my time/trouble? And if such compensation is deserved, how should I go about getting it? I feel somewhat put of by the "Apple Genius" personas there and I don't want to act like a dick if I don't have to...