Returning a game to Gamestop as defective for a full refund?
June 30, 2010 9:58 AM Subscribe
On June 26 I purchased the video game Puzzle Quest 2
from Gamestop. While playing it thus far, I've experienced three rather substantial bugs: these two
, and this one
, the last of which has utterly destroyed my enjoyment of the game. I still have the receipt and everything that came with the game in 'played but otherwise perfect' condition, and I want a refund.
posted by The Confessor to shopping (10 answers total)
Gamestop provides a system for exchange with a second copy of the same product in the case of scratched/broken discs, but given that I expect to find these bugs in all copies of the game currently on the market the only remedy I'd be interested in would be a refund or store credit for the entire purchase price. Gamestop's return policies do not seem to allow that remedy for opened merchandise, but being in Massachusetts I believe there's such a thing as an "implied warranty" that cannot be disclaimed, and would force Gamestop to rescind the purchase... although I may need to go to small claims court to see it enforced.
Does anyone here have any experience in getting a refund from Gamestop under similar circumstances, or advice on how to do it? I'd consult with a lawyer, but not for a thirty-dollar dispute.