Feed a fever, starve a troll?
June 12, 2010 6:02 AM Subscribe
How do you deal with trolls on your forum? I have a fairly low volume site, with one recurring irritant.
posted by Lokheed to Computers & Internet (25 answers total) 6 users marked this as a favorite
I run a website for a series of trashy pulp fiction men's adventure books. Given the content of the books, it is not surprising that they often attract a particular demographic that can be problematic in a functioning web community. For the most part, though, things chug along nicely and the regulars treat each other with respect.
There is one particular person, however, that returns again and again. He will create a new sock puppet account, and then start posting prolifically in all the same topics using all the same grammatical and spelling errors. He almost invariably starts with a post along the lines of "hey, I'm new here, please be nice to me, I'm just learning my way around". Also invariably, in short order he starts a flame war and becomes abusive to other members of the website.
Like clockwork, I ban him and then within the next few hours I get a series of ranty emails all about how I am just silencing him because I disagree with his opinions (so not true it isn't even funny). This last time around he actually sent an email saying I didn't have to worry about him coming back, he didn't want to hang out with a bunch of losers like us anyway, while simultaneously creating yet another sockpuppet account and posting five times in under an hour. This morning, as a variation on the theme, he found me on Facebook and sent me a ranty message there.
I do not feel physically threatened by him (he is in a completely different region of the country), but he is becoming increasingly annoying. I do not engage him by replying to any of his rants. I would really prefer not to close my site to new registrations. Can you offer any suggestions on how to better deal with this kind of behavior and both save my sanity and improve the overall quality of my website community?