My stylist wounded my ear. What should I do about it?
I was getting my hair cut yesterday when my stylist, who seemed tired and distracted, slipped and snipped my ear with her scissors. It didn't hurt at first, but my ear was bleeding pretty heavily. Clearly panicking, she apologized profusely, ran to get band-aids, bandaged my ear and then apologized some more, reassuring me that not only was this haircut free, I would be guaranteed "free haircuts for life" from her.
For the rest of the time we spent together, she was obviously freaked out. Since it didn't seem to hurt much and I know that ears are prone to bleed heavily even when they're lightly nicked, I made light of the situation, trying to set her at ease. When I left, of course I did not pay for the haircut, but feeling bad for her, I left her a $20 tip at the front desk.
When I got home, I realized that the cut was worse than I thought. See pictures (warning: these are gross) here
and, after I showered and washed all the blood off, here
. A med student friend told me it looked like she had cut to the cartilage and that I might want to consider stitches since a good bit of skin was missing and it will take a long time to grow back. A pharmacist reassured me that as long as I keep it clean it should heal up on its own. Either way, whereas before I was ready to laugh it off, now I'm kind of pissed. This thing hurts, it's inconvenient because I sleep on my side, and it's a pain in the ass to keep cleaning it and re-bandaging it.
I'm considering getting a doctor's opinion about what to do medically, and I'd like your opinions on that, but I'd also like your advice on what I should do about my stylist and the salon she works at. I don't want to get her in trouble, but if I end up requiring stitches, should I get the salon (or her) to pony up for my co-pay? Or should I take her seriously about the "free haircuts for life" thing? Is it ethical for me to approach her for multiple free haircuts in exchange for my pain and suffering? Is it even plausible that an employee of a corporate salon would be able to offer such a thing? Should I approach her management or should I keep it between us? Is this something I should address legally? (I'm not inclined to do so.) What would you do?
For what it's worth, I believe her when she says she's never done this before and I am pretty damn sure she will never do it again. Thanks for your advice MeFi.