Employees and metrics and ops, oh my!
April 28, 2010 11:00 PM Subscribe
How do I become a rockstar store manager?
posted by mornie_alantie to Work & Money (12 answers total) 6 users marked this as a favorite
Background: I am a relatively recently-minted retail store manager. I have a small staff (one assistant manager, one keyholder, three part-time associates), and we cater to a relatively specialized demographic.
I have had a lot of experience in multiple facets of retail (10+ years and multiple titles), and as such, that makes me pretty good when I'm on the sales floor and balancing that with operational responsibilities. My boss, so far, is pleased with *my* performance, but, as he says, I cannot run the store alone. During a particularly hectic week (my first week out of training, no less), most of my store was let go, and I did have to run the show all by myself, and I nearly quit.
I want to give the rest of my store the benefit of my experience, as well as the tools to succeed at other jobs in the future. I want my little corner of the mall to be an awesome place to shop for the customers, a great place to work for the employees, that hits all of the metrics my bosses want (for example, a high sales average) and I want to get a promotion (basically, I'd like to be LUSH). And while there are tons of great management resources on the Internet, there's not a whole lot geared towards retail specifically. Anecdata, resources, links, and books are very welcome, but something more than "don't be that dick boss you had when you were sixteen... and eighteen... and twenty... and twenty-four... and from twenty-five to twenty-seven..." I've had more than my fair share of dick bosses, and that's already running through my head.