Chatbots for online customer service?
April 15, 2010 8:56 PM Subscribe
Do companies use chatbots for their online customer service live chats?
posted by mr_roboto to technology (14 answers total) 2 users marked this as a favorite
My cable's out, so I went online to chat with a customer service rep from my cable company. And I swear to god, it felt like I was talking to ELIZA. Are these companies using natural language processing for automated conversations in their online customer service?