If a rental car gets scratched and a driver never sees it, did it really get scratched?
March 26, 2010 6:12 PM Subscribe
A car rental agency in Hawaii wants $400 for damage we have no proof we actually did.
posted by medea42 to Travel & Transportation around Hawaii (18 answers total) 1 user marked this as a favorite
My husband and I rented a car on Kauai for our honeymoon. When we picked it up, it was pitch black outside and we did not have time to really inspect the car - we drove it for the week without incident, and when we returned it, it was accepted without comment.
A few weeks later we received a notice that "scratches" were found on the car, and now a bill has arrived claiming that we owe around $400 for the alleged damage. We have received no images or proof of the damage, but at the same time, it's not like either of us took detailed photos of the car.
Since it's interstate, I'm not sure if filing in small claims court would get either party anywhere, and the charge is low enough that hiring a lawyer would probably outweigh the cost of just paying it. Even so, I feel like we're being unfairly taken advantage of and I want to do something to fire back.
What's going on here, and what can we do about it?