Seeking suggestions for remote desktop services to assist an elderly computer user.
My grandfather gets easily confused with basic computer usage, but email remains an important form of communication for him. I'm looking to lessen the amount of time (and frustration for all involved) my dad spends assisting grandpa with small things. For example aol.com, which he has been previously trained to use to check email (as a holdover from the old AOL browser) had a small site redesign, which threw everything into chaos for my grandfather. Instead of trying to describe over the phone which button he now needs to click, it would be great to show him or to just do it for him. All that would be needed is to "take control" of his computer to assist with internet browsing, word processing, and file navigation.
This comparison chart
gives a good start, but I'm looking for any personal accounts of assisting users like this.
I would also like to have multiple people access this one computer (not at once), and everyone will be using windows computers. (XP and up, I believe) Tools like a pen to circle things on the other person's screen, would also be great.
Cost doesn't really matter, though ease of setup does. Something like $30-$50 a month would be well worth the savings in my dad's blood pressure. Thanks!
Oh, and to clarify, any software that needs to be installed on my Grandfathers' end would be done on a future visit.