My laptop's touchpad is unresponsive and I'm in arrow-key hell!
March 11, 2010 7:50 AM Subscribe
This morning when I opened up my laptop, the cursor/arrow was frozen in the middle of the screen and neither the usb mouse or the touchpad could move it.
posted by wabbittwax to Computers & Internet (14 answers total)
Background: This is a Dell Inspiron 1525 laptop bought in February of 2009 (no we didn't get the extended warranty, aren't we lucky). It's running Windows Vista Home Premium. The system identifies the touchpad as an Alps Electric Touchpad (or maybe that's just who supplied the driver). Last night, all was well. This morning, when I opened it up, neither the mouse or the touchpad could do anything. In the device manager window for the touchpad it says this device could not start (code 10).
What we've tried so far: Restarting didn't change anything. Restarting in Safe Mode didn't reveal anything (though I'm not really sure what to do while in Safe Mode so...).
Reinstalling the device driver (for the touchpad) didn't do anything. I've been trying to reinstall the driver from the original install disk but the interface in Windows Vista doesn't want to cooperate.
I tried just disabling the touchpad altogether to see if I could just use the USB mouse. Nope.
I went into system restore and noted that there had been a Windows Update at 3am this morning. I then restored the system to the point just before the update. That didn't help. I went back even further to another restore point. That didn't help.
I've searched around and seen a number of discussions about error code 10 and faulty touchpads but have not found any actual solutions. So now it's your turn, hivemind. What else can I do?