Designing good customer service forms
March 1, 2010 12:53 PM Subscribe
I'm looking for examples of good online customer service or technical support forms.
posted by A Terrible Llama to computers & internet (4 answers total) 2 users marked this as a favorite
"Good" meaning: it can be easily and successfully used with a minimum of frustration.
Like this sort of thing
, although this one I'm not crazy about because it's very text heavy and feels cramped.
I am looking for examples where you'd happily deal with the form and the user doesn't feel like emailing or calling is the fastest route to solve their problem.
The form might cover a range of technical questions or customer service question; I'm just looking for good spare layouts that genuinely help users get to answers swiftly.