Comments on: Broken Gmail

Question: Broken Gmail

garethspor — Mon, 31 Jan 2005 13:20:36 -0800

Broken Gmail account: I have GmailStatus installed which tells me i have 4 new messages, but whenever I try to open my inbox it tells me that "[my] session has expired. Please sign in again." Has anyone found any resources for fixing or reporting a problem with Gmail?

also, GmailStatus is still able to alert me when I get new messages.

By: CKZ

CKZ — Mon, 31 Jan 2005 13:23:52 -0800

I think you can only report problems with Gmail by logging in... Have you tried to remove all Google cookies (session-information is usually stored there)?

By: bac

bac — Mon, 31 Jan 2005 14:02:45 -0800

I went through this a few days ago, and CKZ is right -- if you google around enough you can find a link to report problems to the Gmail support team, but you have to be logged in to use it. There's an email address, but they auto-bounce email that doesn't come from Gmail. Sigh.

And yeah, in my case deleting all Google cookies and restarting my browser did the trick.

By: rhapsodie

rhapsodie — Mon, 31 Jan 2005 15:49:33 -0800

You could get another Gmail account (there are simply oodles out there for the taking) and log your request/complaint that way. That is how I did it when my account was hijacked a week after I got it, back in the day.

By: krisjohn

krisjohn — Mon, 31 Jan 2005 16:03:06 -0800

Have you tried opening it with a different browser, or on a different computer?

By: BigCalm

BigCalm — Tue, 01 Feb 2005 06:50:04 -0800

Have you got your computer date set 2 weeks or more into the future?

By: tranquileye

tranquileye — Tue, 01 Feb 2005 12:42:40 -0800

Might be a bad cookie. Try deleting any Google cookies.