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February 13, 2010 7:55 AM Subscribe
UK transportation: local bus was c. 25 mins late and made me miss an airport bus. The only alternative, a Taxi, cost me £100. Do I have a right for/chance of a refund?
posted by Namlit to travel & transportation around United Kingdom (13 answers total)
This all happened on 17 December, before snow struck South England: fine weather, 2:00 p.m. The local bus is supposed to come every ten minutes, but only came after (earliest) 25. The trip to the centre is another 25 minutes or so. I missed the airport connection by just a few minutes (in other words, I had been counting on a total travel time of 50 minutes, including a worst-case 15-minutes safety margin). I sent the company (First, in Southampton) full documentation about the incident and a polite letter per snail mail, and they don't answer.
My question is: does someone know, on the basis of experience or profession, whether it is worth my time and sanity to pursue this matter any further?
(Obviously, an amount of £100 isn't trivial, but no catastrophe either. I want to be kind to myself and the world. If the consensus is to let go, I'll let go. And, yes, next time around I'll go into town earlier)