Etsy Alchemy Returns
November 25, 2009 1:31 PM Subscribe
Etsy Alchemy buyer's remorse - what to do?
posted by anonymous to shopping (21 answers total) 2 users marked this as a favorite
I posted a listing on alchemy for a gift for a very close friend. I only got a couple of responses and only one that could come close to providing what I wanted. The price was nearly 4x the 'ideal price' I put down and was certainly more than I really wanted to pay but I decided it was worth it for a great, unique gift for this friend.
The seller posted some pictures when he was finished and it was OK - not knock your socks off awesome but not bad considering how difficult a request it was.
A month later it finally arrives (international shipping and clearing customs etc) and I'm not happy. The build quality feels very cheap and the construction is poor (the lid doesn't fit properly and comes off way too easily). For the price I paid (nearly $200 including shipping and charges) I expected top notch quality and this feels very amateur. (to put it in perspective, without giving away what the item is - to buy a top quality one in a shop, without the customisations I wanted, would cost around $50, based on the pictures and information he sent me about the materials he used, I estimate they cost around $30-$40. I paid $150 ex shipping and charges for the item)
I contacted the seller about my concerns and his response was pretty much along the lines "I'm sorry you feel that way", I don't think he even understands what the problem is and now he's not responding to my conversations. So what now?
I looked at Etsy's policies and they just say to contact the seller if there is a problem, well I did that and he wont talk to me now. How long should I give them to get back to me before filing a paypal dispute (its only been 24 hours so far but previously he had been responding within the hour). Do I even have a chance of getting my money back through paypal? How would they handle the dispute? He did ship the item and it arrived, it is the item I purchased but on arrival I have found that it doesn't meet my expectations based on the price charged.
I more annoyed at myself than the seller (for spending so much money on something I hadn't seen in person and forgetting about the import tax) and I would have liked to have come to an amicable compromise but if he wont communicate what recourse do I have? Even if I get a full refund I'm out nearly $40 (import tax) - even more if I have to pay to ship it back to the seller.
What do I do, how do I resolve this if the seller wont communicate?