Verizon wont give me what I orderd or let me quit.
October 12, 2009 4:03 PM Subscribe
How can I make Verizon Wireless treat me better? They changed my plan without my consent.
posted by digividal to Work & Money (11 answers total) 3 users marked this as a favorite
I have actually been pretty happy Verizon Wireless until very recently.
I have one regular cell phone line with Verizon, and one of those nice little usb broadband modems. I have had both since about 2005.
The great thing was that I had the unlimited broadband plan on my modem. They do not offer it anymore so I was proud of being able to keep my unlimited broadband plan.
Earlier this year, my wife and I got divorced. Among the thousands of matters to attend to, was to split our Verizon account into his and hers.
I called up Verizon and explained that I needed to remove her from the account and have the account only in my name.
The rep said this was no problem, and it was quick to do. I asked him specifically to ensure there was no changes to account, and if the broadband account would
remain the same. He ensured me that this would be the case, and even commented on how cool it was that I had the Unlimited plan.
He told me I needed to make sure I kept it. Wise words.
I kept getting bills in the expected amount so I did not verify further at that point. This month I did read my bill, and I notice that my broadband plan has changed from Unlimited as expected to their new 5GB plan.
This was clearly an error so I call up VZW to have them correct the error. I spoke at that time to rep number. 322590.
She assured me that she would put in a request to have my account updated back to the grandfathered plan and I would get a call back the next day.
3 days passed and I received no notification so I called VZW back. This time I spoke to rep 319729, who was a supervisor she said.
She looked at my account, and said that VZW had refused to put the unlimited plan back on my account, and there was nothing they could do.
I requested that because they had failed to provide me with what I was contractually entitled to, that they should release me from the termination
charges on the account and allow me to close the account.
Rep 319729 said that it was impossible for VZW to give me the plan and I wanted, and it was impossible for Verizon to release me from my early termination. Now they are charging me $59.99 per/month for a service I did not sign up for, and do not want.
Rep 319729 said that there was a website that listed the terms and conditions that apply when VZW makes a change to the account, and it was my duty to read this mythical piece to understand what they were allowed to do, when they make changes to the account. Rep 319729 did not say what the Url for this document was.
What can I do? They took advantage of me, in a very trying time in my life, and they refuse to fix it, and they even rub my face in it, with this mythical website I am supposed
to have read before calling to change my account.
I know I never agreed to the change, and that I never signed any documents about the change? How can they do this?