My boss can't keep a promise or make a commitment
September 17, 2009 8:32 AM Subscribe
How do I politely get my boss to follow through and keep promises he makes to my customers?
posted by 4Lnqvv to Work & Money (5 answers total)
I have begun a new sales position with a new company. The new boss seemed to be a great guy, smart and creative. Only one problem, he does not follow through on his promises to clients.
He seems to say "yes" to anything asked of him but whether or not he follows through is another matter. "Yes" seems to really mean "maybe".
He does not commit to anything in writing. He does not respond to follow up emails regarding unkept promises. If I confront him nicely on the phone or in person and he tells me what I want to hear then does not follow through.
He shouldn't be contacting customers directly. That is my job, but he constantly butts in, makes his promises and leaves me holding the bag.
The matter has already been discussed with his new superior and his superior says he has to give the guy a chance to improve. He is not improving and I am constantly left covering for him and looking like a fool.
He seems to be afraid of commitments. He seems to be afraid to rock the boat and be assertive to win support from above for the sales team. He seems to be afraid to make mistakes or have his sales team make mistakes. For lack of a better word he just seems to be an ineffective weenie.
I am embarrassed in front of my new customers and don't feel this guy is letting me get anything done. Any suggestions on how to work with a manager like this will be much appreciated.