My apartment complex's "incentive" free internet is awful. Is there anything to be done?
posted by mllrstvn to computers & internet (11 answers total)
Okay, so I've lived in this two hundred unit apartment complex for a little over a year. I like it here alright, but it's sort of pricey. With that in mind, I decided to go and talk to the leasing office about moving out about a month before my lease expired. In reply, they commented about how there were such great new features for the upcoming year, including free cable, free internet, and free trash pick up. The savings on these three services gladdened my spirits, so I extended my lease by a year.
During the last month of my lease, I received a flier indicating all residents would be getting the free services mentioned above. No technical details were disclosed, though the flier had lots of capitals and exclamation points. Gosh, they were excited about the FREE!!!!!! services.
Soon after my new lease kicked in, I awoke to find my cable and internet not working. I went ahead and called the cable company, and they reported that my apartment manager called and terminated my cable and internet service. At the time, I thought this was a rather nice move on his part. I went ahead and switched my laptop's wireless over from my personal router to the newly-functioning community one, and ...
Oh lord, it's slow. So, so, so slow. The exact download speeds vary from time to time, but they never, ever exceed .75 MB/s and frequently dive to less than a third of this. The community router regularly lags out or disconnects, often taking a while to allow me to reconnect. Needless to say, my time on the internet is significantly less enjoyable than it was previously; instead of streaming videos, for instance, I have to wait for the buffer to fill, watch a bit, and then let it fill up again. At times, simple emails take minutes to load. It's hellacious.
Were I to end my question now, I'm sure most would say I should talk to my apartment managers or buy my own internet service. Unfortunately, neither of these options have been exactly productive.
When I went in to talk to the apartment manager about the significant speed difference and that the "free internet" he used to keep me around for another year is frustratingly substandard, his reply was, "Well, with 200+ users, it's bound to be slow! "
I attempted to resume my previous internet service, but apparently since I canceled my contract (that is, my apartment manager called and did so), I'm no longer able to pay the same rate for which I initially signed up and will instead have to pay around double. Further, I'll have to pay a whole new host of installation fees. I've asked the manager whether the complex would be willing to pay for these, and he's unwilling.
So, Metafilter, I come unto you. Is there anything else to be done, or do I just suck it up and pay the fees and higher rate? I feel downright ripped off, especially because money is already tight. If I had known the quality of this "incentive," I surely wouldn't have stayed for another ... elevenish months. :(
Thanks for your thoughts.