Website help

September 8, 2009 6:33 PM

What happened to my Mom's web site? I made this site about 9 months ago and all is well, today this popped up? any ideas? Thanks!

I made this site for my Mom, http://symbolsoffaith.org/
and now the page you see saying what I posted below. Can anyone help me figure out what went wrong? thanks


"If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content."

posted by Benzle to computers & internet (9 comments total)

Looks like perhaps your host is in the midst of some kind of a server upgrade. I suggest contacting them if the problem isn't cleared up shortly.
posted by axiom at 6:35 PM on September 8

Ask the hosts what they've been doing lately.
posted by pompomtom at 6:36 PM on September 8

Contact your webhost.
posted by Billegible at 7:07 PM on September 8

Can you access the site through FTP/SSH/whatever?
posted by brundlefly at 8:35 PM on September 8

You host installed a web interface for content management.

Ask your hosting provider how to log in, and then use the instructions on the above page to set up your web page. Most likely your old content is still on the server, but you need to set your web site up from scratch using cpanel.
posted by idiopath at 8:41 PM on September 8

errata: it is not just a content management app, it is a general interface for a variety of online services controled via a web page, you can also use it to set up a mail host or any other kind of service your host supports.
posted by idiopath at 8:44 PM on September 8

The apache (web server) configuration is just messed up, probably your hosting provider's fault.

That is a default page when no website is found... it is the equivalent of "Welcome to Your New Windows Computer Setup" or "Welcome to Macintosh" when you turn on a new computer.

But since your website is probably there somewhere, it's most likely that the server is misconfigured and it's not finding the website wherever it's looking.

This has nothing to do with content management, and server upgrades should not cause THAT error.

So, like, yeah: contact your hosting provider and ask WTF.
posted by rokusan at 10:37 PM on September 8

If it works like most other Apache installs the index file was overwritten - the rest of the site should be there, just not the main landing page. Can you access any of the other content, something other than the main page, by typing in the URL manually? Or is it all missing? If everything is missing then this might be a redirect, into a temporary directory reserved for holding files such as this when no content exists. (Also something Apache does by default on a new install.)

You did of course keep backups of all of the uploaded files, right?
posted by caution live frogs at 5:06 AM on September 9

It seems to load fine for me. This is what I see.
posted by Aanidaani at 12:33 PM on September 9