So, what do the big boys play with?
September 3, 2009 1:48 PM Subscribe
I'm looking for some really good helpdesk software. It does not have to be free. Any suggestions?
posted by converge to technology (3 answers total) 2 users marked this as a favorite
We're a small IT company with a lot of clients. Ideally, this software would do the standard ticketing/tracking, but I would also like to do time management and billing with it. Also, some of our users will be remote, so it needs to feed the same database over the internet, either in realtime or at the end of the day. Offline use would be nice to have. Windows based. Ideally, it would have ACT
integration, but that isn't a must. The ones I've tested so far do not work as described. Is there an industry standard? Thanks, in advance.