Is the excuse Verizon just gave me for why we keep losing dial tone plausible?
September 2, 2009 3:51 PM Subscribe
Three times this month: we lose dial tone. We call to complain. Their automated system runs an automated "line test," which fixes the problem. Is the excuse Verizon just gave me for why we this keeps happening plausible?
posted by ook to Grab Bag (10 answers total) 2 users marked this as a favorite
Their customer service representative claims this is because "there's a short in one of your telephones that knocks out the line" and recommends we go through a debugging process of removing them one at a time every time the line goes out to see which it is.
I don't know enough about how the phone system works to be able to judge whether this is a reasonable thing to suggest, or if they've sent me on a long goose-chase just to get me off the support line.
Do any of you?