What's all the fuss about Google Voice??
August 18, 2009 1:42 PM Subscribe
Am I the only one who doesn't quite 'get' the benefit of Google Voice (Grand Central)? It seems to only address one half of the equation - inbound calls
posted by dyerfr to Computers & Internet (18 answers total) 12 users marked this as a favorite
So I signed up for Grand Central a while ago, and have been grandfathered into the Google Voice effort. But I have never used the service for the following reason (or use case):
If someone calls my GV number, it can ring multiple phones and I have the great online voicemail, etc (I get the benefit of these services...). However, if I miss a call, and call the caller back, it will be from my cell or landline or work phone, NOT from the GV number.
This seems confusing for people who want to get in touch with me - I know, for instance, my parents would never understand why I have one number that they use to call me but my return call will be either from my home or work or cell phone and essentially NEVER from my GV number, unless I use the web interface to call my phone and then call the originally-dialed number...
Isn't the brass ring the ability to have a service that works in both the inbound as well as the outbound directions? It just doesn't make sense to have this as half of a product...
I think there are apps for certain devices which will accomplish this (internet from the cell phone to GV servers, which call your cell phone and then the originally-dialed number) and, in concept, this would address my question... if there are users using this, please weigh in!
As a side note, I was in charge of developing some fixed-mobile communications services for a major wireless company a few years back, so I'm not a newbie at this whole game... but I just don't get GV...