Suggestions for Online Support Chat Application

July 20, 2009 1:56 PM

My company is looking at adding a "chat with tech support online" feature from our support website. I have dug around on the intertubes and found a lot of marketing material, but would like to know if any folks here have experience with implementing that kind of product and are willing to make recommendations.

Our Requirements are fairly simple: It has to be hosted on site (so no external providers), and has to integrate with IIS. Any suggestions?
posted by Lord Widebottom to computers & internet (6 answers total)

I just dug up the link for Activa but then I saw you are looking for self hosted. If you lesson your requirements I have been impressed with these guys. Good luck!
posted by avex at 3:29 PM on July 20, 2009

We use http://livehelp.stardevelop.com/requirements.htm and it should be compatible with IIS

Rus
posted by rus at 4:33 PM on July 20, 2009

Is this for internal customers (i.e. staff) or external customers?
posted by wheat at 5:48 PM on July 20, 2009

Entirely for External Customers
posted by Lord Widebottom at 6:49 PM on July 20, 2009

We use Kayako LiveResponse for this exact scenario. We also use their SupportSuite product. Looking at their System Requirements page it would seem that IIS would work.

We host this ourselves, and while no system is perfect, I have no real complaints about the Kayako products we use.
posted by ralan at 7:06 PM on July 20, 2009

Kayako with SupportSuite ++
posted by mysterious1der at 8:49 PM on July 20, 2009