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July 20, 2009 11:22 AM

I am seeking personal recommendations for telephone conference call systems/services/companies. Specific features needed are detailed below.

I am looking for a high-quality, reliable conference call service for use a few times a month by a new business. The last time this question was asked was in 2005 and I would like to see if there are better/different answers for 2009.

Features needed:

* Does not need to be free, but I don't have a platinum budget either.
* I would like participants to be able to dial-in easily if I give them a number and a code.
* I would like to have a way to know the names of people who joined the call and the duration they were on, but I do not want others to know who else is on (ie participants are not announced to all)
* I would like the minimize the beeps. Nothing is worse than a zillion bee-boops and boo-beeps when someone important is speaking.
* The ability to record and playback the call seems cool, though I've never done it before. It might prove useful if I tried it.
* Good customer service from the company in case of snafus, etc.

Some companies I've seen are Civicom and Citynet, in addition to a whole slew of free conference call sites, but after awhile they all start to look the same, which is why I'm looking for personal recommendations.

Thank you!

posted by jay dee bee to technology (4 comments total)

I set up my boss's account with Intercall. It worked like a charm.
posted by ocherdraco at 12:40 PM on July 20

I like Freeconferencecall.com. I don't know about the beeps, but it has all the other features you're looking for.
posted by reenum at 1:08 PM on July 20

I have an account with Intercall as well and I like it.
posted by spec80 at 2:42 PM on July 20

Seconding Freeconferencecall.com
posted by mazienh at 5:54 PM on July 20