Repair or replace my shiny little friend?
June 11, 2009 12:29 PM Subscribe
Keep my beloved Nokia E-51 or buy a replacement? Any experience with time and cost of Nokia repairs, or input on replacement model options? I'm in a quandary.
posted by notashroom to technology (8 answers total)
I have a Nokia E51 smartphone, purchased off Amazon 13 months ago (with a 12-month manufacturer warranty) for USD$270. I love almost everything about this phone, but its sleek metal case makes it a little slippery in my clumsy hands.
I dropped it yesterday and either broke the microphone or disconnected it internally. Everything is still working perfectly except that the other party on a voice call cannot hear me at all. Obviously this is inconvenient, although I can get by for a few days with texting, email, voicemail, etc.
I have a spare phone, an older Nokia, that I could get by with for a short period of time (a week or so), but it won't suffice for use with work email (MS Exchange) and other work functions (documents, etc.).
I have no idea how much it would cost or how long it would take to get it repaired by Nokia. I've heard horror stories about others sending phones off for repair and it being expensive or taking what seemed an unreasonably long time. Do you have any experience with this in general, or with Nokia in particular?
It looks like the price to replace this phone with another E51 is running around $240, only $30 less than I paid over a year ago. Although I think it's great that the phones hold their value on the marketplace, I'm wondering if I might want to go with another model if I replace instead of repairing. I am leaning toward the Nokia E-series and N-series phones, largely because they're the closest to this phone. My factors:
- Nokia reliability. Family, friends, and co-workers have had all kinds of problems with other brands that I simply have not had with Nokia. This is my 5th Nokia phone.
- The Mail for Exchange and document-handling (Word, Adobe, text, etc.) features are extremely useful for my job. Yes, the Exchange server has IMAP enabled and I could use that, but I love the automatic calendar/task synching as well.
- WiFi is awesome for fast internet on the phone.
- The Symbian OS, in this case, S60 3rd ed., which is fantastic for the interface and add-on apps like Google Maps, Opera browser, Flash support.
- I like a nice camera and multimedia functions, but the primary purpose of my phone is as an information management/exchange device, secondary is telephone. Media and games are tertiary.
- I'd rather not have touch screen, slider, or flip phone, though I can deal if that's the absolute best option out there for me.
- I am willing to spend up to $300 for a truly kick-ass phone.
So, what do you think? Repair or replace? And if replace, what's your favorite E-series or N-series phone or your best argument to persuade me I should be looking to a different brand/model?