Why is my internet connection so slow?
May 24, 2009 3:15 PM Subscribe
How did my internet connection get 5x faster in 10 minutes?
posted by mpls2 to Computers & Internet (8 answers total) 3 users marked this as a favorite
I just chatted online with Comcast customer support. Before the chat, my download speeds were a paltry 0.2Mbps, but my upload speeds were 6Mbps (!!). Now, my DL speed is 1Mbps, which is much better, and my upload speed is 8Mbps. For me (and I'm sure a lot of other people), the internet just gets unusably slow a few times a month.
1. Why does the internet get slow so often? You'd think a major telecom company could at least guarantee faster-than-dialup speeds 99.99% of the time.
2. Why is my UL speed 8x faster than my DL speed?
3. What happened during my chat that made my connection 5x faster. The CS rep said she did a "hit" on my modem, and also tried resetting it. I also did a hardward reset on my modem, but I also tried that before contacting CS to no avail.
I'm just really curious about how internet speeds work, and what control telecom companies have for ensuring reliable speeds.