How Can I Negotiate with AT&T?
May 20, 2009 8:01 PM Subscribe
How Can I Negotiate With AT&T? Anyone else with experience dealing with AT&T?
posted by miltoncat to Work & Money (12 answers total)
I lost my job last year. Got a bit behind on phone/cell/DSL bill, which is $180/month for my husband and I. I called them and explained the problem, and they were cooperative about my offering to pay installments every week.
Well, now we owe the AT&T overlords $770. Everything was fine until my husband tried to use his cell phone and was immediately routed to AT&T's accounts receivable. Same deal on my phone. Uh oh.
I've already tried to get a lower-cost plan with them, and considering we have land and cell (we cannot cut out the land line as cell reception is spotty in the house, plus we need a land line for the DSL) phones, and one of them is an iPhone-- I'm told this is as low a plan as we can get. Not sure I believe that.
I will call them tomorrow and try to straighten this out. We cannot pay it in full right now. The money is just not there. Before I call, what can I do to plead my case? I feel pretty sick right now.