Comments on: iTunes/Quicktime Install

Question: iTunes/Quicktime Install

luser — Wed, 24 Nov 2004 06:19:49 -0800

iTunes/Quicktime install problem: "No Disk, Please Insert Disk In Drive xx" [more inside]

Starting off with an empty, NTFS HDD I did a clean reinstall of WinXP Home and all my apps this week. In reinstalling iTunes, with which I previously never had a problem, I ran into this error. (iTunes v4.7) Specifically, when running iTunes for the first time, I agreed with the license and then a Quicktime handler window popped up with the message "No Disk, Please Insert Disk In Drive xx" (don't remember exact path.) This window cannot be canceled out of, continued, or otherwise gotten rid of except by restarting. Needless to say, iTunes does not install.

I have seen the Apple tech note advising to "clear all" under Quicktime's recently viewed movies. This being a fresh install, I had none, so this was greyed out, but I was able to open QT behind this handler window and play a movie, so that I had something to clear.

I also removed QT from the system tray, as others have suggested, and restarted, and this has no effect.

Please help me troubleshoot this problem, it's preventing my use of iTunes, which is mission critical for my household computer.

By: luser

luser — Wed, 24 Nov 2004 06:24:03 -0800

I should clarify that v4.7 of iTunes includes the Quicktime install. It's occurred to me that if I could install an earlier version of iTunes that didn't bundle QT, since I'm fine using Win Media Player, that might work, but I don't know where to find an earlier version and I think anything earlier than 4.5 cuts you off from iTMS.

By: mds35

mds35 — Wed, 24 Nov 2004 07:55:50 -0800

I wish I could help. I have the same problem with my XP (Professional, Service Pack 1) machine at work as well as minor problems at home on my Mac. I hope you get some good advice. I'm crossing my fingers for us both.

By: dflemingdotorg

dflemingdotorg — Wed, 24 Nov 2004 08:00:49 -0800

Hmm. As a stupid workaround, what happens when you pop an audio CD in the CD-Rom and install it?

I work for Apple and I've not seen this type of thing before, but I'll do some internal checking when I get to work and if anyone else hasn't answered, I'll come back to you with what I've got.

By: dflemingdotorg

dflemingdotorg — Wed, 24 Nov 2004 08:06:30 -0800

And mds, how many songs are in those 60GB of music? You might want to try something like this and see if it speeds things up.

By: dflemingdotorg

dflemingdotorg — Wed, 24 Nov 2004 08:11:59 -0800

Oh wait, sorry, now that I read your question mds, it doesn't apply at all.

This is what happens when I try to help before my first coffee....I'll get back to you too in a while.

By: mds35

mds35 — Wed, 24 Nov 2004 08:15:07 -0800

dflemingdotorg: I have only about 17,000 songs, but thanks for the link nonetheless. I have been wondering about multiple Libraries.

By: dflemingdotorg

dflemingdotorg — Wed, 24 Nov 2004 13:53:48 -0800

First off: there is no record of this type of error occuring specifically. There is, however, some mention of a host of QT errors that can occur during/post install. Generally, we go through a few major steps and I've not seen a combination of these not work on a fully functional system:

1)All service updates, driver updates (specifically video and audio).
2)When running the install, make sure there are no external programs running. This, most specifically, includes Antivirus - Norton has a bit of an issue sometimes with iTunes.
3) Remove any peripheral hard drives/mp3 players/etc. These can sometimes be detected by the install process and cause a snafoo.
4)Perform a clean uninstall of iTunes. Not just the add/remove step, this is a little more extensive.
5)Delete any files in: C:\Documents and Settings\\Local Settings\Temp. This includes and hidden files and folders.
6)Download and install the latest version of iTunes again.

It should go through okay. The install process has a few bugs in Windows, unfortunately, and a clean install can in 99% of cases be the answer to your problem.

Let me know if it works.

By: luser

luser — Thu, 25 Nov 2004 21:04:26 -0800

OK, I followed your instructions to the letter. Pulled my HDD1, turned off anything from loading at startup, uninstalled, deleted, cleaned... and I'm still seeing the same problem, well, slight difference -- the error message now, instead of saying "quicktime handler error"in the title bar, now says "iTunes.exe - No Disk."

The exact error message is "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR3." [Cancel/Try Again/Continue]

What should I try? The only possibility is my audio hardware -- onboard sound, the install requirements specify a "quicktime compatible audio card"...what is that? Could that be the problem?

Thanks for your help, I know you're not Apple support but I I posted in their forum and no love.