Transferring a Phone Number
November 19, 2004 8:59 AM Subscribe
CurseThePhoneCompanyFilter: My phone company won’t acknowledge that I’m a customer! How can I get them to let me transfer my number to another, non-crazy company? (More inside from a long-time AskMe lurker with a brand new account)
posted by handful of rain to Technology (5 answers total)
When my husband and I moved into our first home last June, we called well in advance to set up a land-line phone with company A. Upon moving in, we received a prompt service call to test the line, and were subsequently able to make and receive calls (local and long distance) at the number we were assigned, and everything seemed to be fine.
After about six weeks, I noticed that we never got a bill, or the long-distance calling cards that are so useful when you’re on the road. We then began a back-and-forth ordeal that has lasted through today: according to company A, our account was never activated. And, while this seems like a fairly easy thing to fix, no one has ever been able to change “what’s in the computer” to indicate that it is active. After many calls, many hours on hold, many transfers to already-closed departments, and basically a whole lot of really poor customer service, my husband was able to get them to start billing us (we were concerned that the number might be reassigned if we weren’t paying for the service), but was unable to resolve a lot of other issues.
Finally, having had enough, my husband decided to switch to company B. Well, the issue now is that company A says they can’t transfer the number because the account isn’t active! We’re about at our wits end with this situation, but are sticking with it because we really don’t want to have to change our phone number.
Basically, I’m looking for any insight (especially from former/current phone company employees?) about what might have caused this problem and what we can do to resolve it. I know there’s some sort of 30-day deadline that company A has to switch us over to company B. Does anyone know any more about that, or the consequences for not meeting it? Is this they type of thing to report to the BBB or a consumer protection agency?
I’m sorry for the length, and also for jumping into posting so quickly…I had hoped to make comments before posting, but the latest round in this saga came today and this is such a great forum for information…many thanks in advance!