Comments on: Corrupt Photoshop CS3/CS4 files

Question: Corrupt Photoshop CS3/CS4 files

ascetic — Mon, 02 Mar 2009 07:41:35 -0800

I tried installing Photoshop CS4 several times on my Macbook Pro and each time, the icon showed up as a circle with a line through it (see this screenshot). I gave up and am trying to reinstall Photoshop CS3 and it is telling me it's already installed (even though I already uninstalled it).

Help! Something is corrupt and is preventing me from installing CS4 or CS3. How can I completely wipe my computer of everything Adobe and start over?

By: Cat Pie Hurts

Cat Pie Hurts — Mon, 02 Mar 2009 07:51:05 -0800

Stupid question - have you actually tried clicking the icon?

By: ascetic

ascetic — Mon, 02 Mar 2009 07:55:49 -0800

Yes. I forget what exactly it said, but something about that file type not being supported by the system.

By: NucleophilicAttack

NucleophilicAttack — Mon, 02 Mar 2009 08:01:39 -0800

If a package tells you its already installed when you have uninstalled it, you may try looking in /Library/Receipts and removing the corresponding receipt.

By: ascetic

ascetic — Mon, 02 Mar 2009 08:03:31 -0800

Following your advice, I just looked in there. There were a bunch of .pkg files but none were related to Adobe Products. =\

By: Cat Pie Hurts

Cat Pie Hurts — Mon, 02 Mar 2009 08:09:21 -0800

Adobe uses their own custom installer, so nothing will be founf in Library/Receipts

This script from Adobe should help with the cleanup. This is the CS3 version.

By: ascetic

ascetic — Mon, 02 Mar 2009 08:21:30 -0800

CPH, you are my savior! That did the trick. Muchas gracias!

By: TruncatedTiller

TruncatedTiller — Mon, 02 Mar 2009 10:08:45 -0800

I see this happen with a lot of new installs. I don't know why it happens with some and not with others, but logging out and back in again fixes it.