$2100 in overage charges on my cellphone bill
February 27, 2009 9:33 AM Subscribe
Outrageous cellphone bill, my fault entirely. Any recourse?
posted by Dragonness to work & money (47 answers total) 1 user marked this as a favorite
I have $2100 in overage charges on my cellphone bill, accumulated over the course of four months, while I was working on an unusually communication-intense project. I never noticed it because I’ve had Auto Pay for two years, and usually have about 2000 rollover minutes to spare.
I work remotely and we didn’t have a landline at home until recently, so I use my cellphone for work.
My usual bill is in the range of $117-$127. Last month I discovered that since I started this project the phone bills were $677, $907, $590, $410 (I was on vacation much of December). All this added up to $2100 in overage charges.
My husband and I never noticed the deductions because we were doing construction on our new place at the time and money was continuously going out of our bank account, in the hundreds and thousands, to pay for the work.
When we finally found out, I immediately switched over to a higher minute plan. AT&T credited me back $680 for the last two months, but wouldn’t go beyond that, after several phone calls. They said they usually never go beyond one month, so they went out of their way by crediting me two months’ overage.
I can’t bill this to the customer because they never signed up for it, and my manager has said as much. I choose to work from home, and whether I use a cellphone or landline my company is not responsible for it.
It’s entirely my fault.
I’m wondering if the Auto Pay/trust angle gives me some options legally. AT&T’s line is “Stop worrying about paying bills and sign up for Auto Pay!”. They’re telling me I don’t need to worry if I have Auto Pay.
I also learned that they do notify customers of high usage but only for international calls.
Can anything be done? Is it true that AT&T can’t credit me overage beyond the past two months?