Weird artifacts in Photoshop Elements 6
February 13, 2009 11:55 AM Subscribe
I recently upgraded my motherboard (w/ onboard video) and reinstalled Windows XP, now Photoshop Elements 6 is all screwed up (pics below).
The new motherboard has an integrated ATI Radeon HD3300 with the latest drivers (v9.1 I believe). I can only assume the problems are due to the new integrated video, but really have no idea.
Example 1: All the images in the Effects Palette are incorrect. It usually spreads one or two images over all the effects. Kinda hard to explain, but the pic should clarify a bit. Mousing over them sometimes changes them briefly but they get screwed up again right away.
Example 2: Any time I load an image for editing I get these weird blocky artifacts at the bottom. They flicker on and off when I zoom in or out, but they never stay gone.
Like I said, I'm pretty sure that this has to do with the HD3300, but I know it's not defective. It works everywhere else. Is there a setting somewhere that might help.
BTW, is Adobe known for terribly stingy support policies or was it just me? They basically told me to go pound sand. I'm totally in the dark here. Please help!
The new motherboard has an integrated ATI Radeon HD3300 with the latest drivers (v9.1 I believe). I can only assume the problems are due to the new integrated video, but really have no idea.
Example 1: All the images in the Effects Palette are incorrect. It usually spreads one or two images over all the effects. Kinda hard to explain, but the pic should clarify a bit. Mousing over them sometimes changes them briefly but they get screwed up again right away.
Example 2: Any time I load an image for editing I get these weird blocky artifacts at the bottom. They flicker on and off when I zoom in or out, but they never stay gone.
Like I said, I'm pretty sure that this has to do with the HD3300, but I know it's not defective. It works everywhere else. Is there a setting somewhere that might help.
BTW, is Adobe known for terribly stingy support policies or was it just me? They basically told me to go pound sand. I'm totally in the dark here. Please help!
Uninstall all the old drivers including chipset, I'd also uninstall all the new hardware drivers too just in case. It's generally a bad idea to swap mobos without doing an OS reinstall.
I'd also reinstall Elements, it may be using some feature that was part of your onboard video that is giving you wonky effects with the new one.
posted by wongcorgi at 3:06 PM on February 13, 2009
I'd also reinstall Elements, it may be using some feature that was part of your onboard video that is giving you wonky effects with the new one.
posted by wongcorgi at 3:06 PM on February 13, 2009
Response by poster: Sounds like a memory corruption problem (I'm assuming the integrated video shares the system memory?). Try running memory tests and/or switching the DIMMs around.
Yes, the video uses shared memory. I'll try running memtest86 and see what happens...
It's generally a bad idea to swap mobos without doing an OS reinstall.
I'd also reinstall Elements...
This is a fresh install (WinXP and Elements).
posted by jluce50 at 4:43 PM on February 13, 2009
Yes, the video uses shared memory. I'll try running memtest86 and see what happens...
It's generally a bad idea to swap mobos without doing an OS reinstall.
I'd also reinstall Elements...
This is a fresh install (WinXP and Elements).
posted by jluce50 at 4:43 PM on February 13, 2009
Response by poster: Okay, I ran Memtest86+ last night and my memory appears to be fine. It passed 16 times and didn't fail once. One thing I noticed is that it only showed 1791MB of memory which leads me to believe that the 256MB shared with the video didn't get tested. Perhaps there's still a problem in that chunk of memory, but I don't know how to test it short of buying another video card.
posted by jluce50 at 7:40 AM on February 14, 2009
posted by jluce50 at 7:40 AM on February 14, 2009
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(I've had nothing but heartache with ATI drivers. It's always something... See if the driver release notes has something in it about this issue.)
posted by gjc at 2:58 PM on February 13, 2009