What are my options for a support case/ticket management system support confidentiality?
January 27, 2009 11:30 PM Subscribe
Need a web-based solution (self hosted, preferably free and open source) to keep track of support cases/tickets in such a way that they all go through one person, get assigned, and only the manager and assigned owner can see the ticket. Also needs to be able to support multiple owners for group work. If you know of something close please mention it as we can do some modification.