international custom fees for online orders
January 6, 2009 7:49 AM Subscribe
I have a small online company in the US. Am I responsible for the custom fees other countries charge my buyers?
posted by ChloeMills to work & money (15 answers total) 1 user marked this as a favorite
I've sold many shirts to the UK and never had anyone say anything before but now one my customers is asking to be refunded for the custom fees - which seems ridiculously expensive. (If I refund him he'd basically be getting the product at my cost.) I would assume that is the responsible of the customer and part of the extra expense they would get from ordering a shirt from the US - like shipping. Am I wrong? Is there a way to avoid my customers being charged this fee?
I don't want to risk getting myself in trouble by lying on forms. Currently I go through USPS and list the item as an online sale and list the value as the cost the customer pays. Should I instead be listing the value as what I pay for the product? I don't bother with the Tariff numbers on small orders - would doing that help?
If I go through UPS or FED EX would my customers be less likely to get this extra fees?
Has anyone else had this problem? I'd love some advice.