My DSL woes, in verse. Hopefully I won't have to progress to haiku.
December 8, 2008 8:17 AM Subscribe
An appeal to you all so I don't run up the wall/Or beat on my desk with my forehead./For when my DSL is good, the connection's very good --
But when I use the phone, it is horrid.
posted by EmpressCallipygos to Computers & Internet (21 answers total) 1 user marked this as a favorite
....In other words.
I have a DSL account with AT&T which I can confirm is properly set up (a friend who was the head of IT for Bloomberg.com for ten years saw to that), and I also have my phone -- an old-ish cordless phone -- plugged into it, and yes, I am using a filter for that. No other electronic device is plugged into this DSL box.
Now. Whenever I use the phone, the DSL box drops its connection to the Internet, and the only way to get the internet connection BACK is to do a hard reset of the DSL box by unplugging and replugging the power cord into the DSL box. Sometimes, even so, it takes up to a half hour. Everything else is fine -- the DSL, LAN, and other lights are on, just the Internet craps out.
Now, I thought that that was the whole point of DSL, that you could use phone and internet simultaneously. We've tried calling AT&T, but all the tech support said is that "sometimes cordless phones interrupt the service". She did not say why, nor have any idea how to rectify that.
...Suggestions? Thoughts? I do have a newer phone I just haven't broken out of the box yet, might that help? (The phone I have now is about 4 years old.)