Google hates me

October 31, 2008 2:03 AM

Get "whitelisted" by gmail? Shared IP, shakey literacy, multiple users and

In my work I encourage users to get gmail as opposed to yahoo, hotmail etc. However, we are constantly being locked out of the creation process due to low literacy (computer and otherwise) among my users.

They fail logins probably two out of three times, and have an incredibly difficult time with captchas. Gmail seems to take this to mean that we are some sort of spamfarm and blocks our shared IP from account-registration, even when I step in myself and fill in the form 4 times in a row completely correctly.

I tried contacting google in all the ways they suggest, but no response.

How can I tell them we aren't a spamfactory, we are just a bit dim? Help me get whitelisted please. I can confirm our identity and legitimacy to them in any way they prefer. Schools etc must run into this all the time?

posted by anonymous to computers & internet (4 comments total)

Use Google Apps?
posted by sergent at 9:52 AM on October 31, 2008

>I tried contacting google in all the ways they suggest, but no response.

That's the downside of using a free service. I always recommend people get yahoo or hotmail and pay for the pro account, which is like 20 dollars a month and gives them some level of support and usually moves their account to better/faster servers.

The problem here is that you are recommending a free service that is notorious for ignoring complaints and support requests.

Keep complaining or switch. I recommend the latter.
posted by damn dirty ape at 10:16 AM on October 31, 2008

That should be 20 dollars a year, not a month.
posted by damn dirty ape at 10:33 AM on October 31, 2008

You can use Google Apps for free if you already have a domain name.
posted by sergent at 10:40 AM on October 31, 2008