Comments on: Anyone know people at American Express?

Question: Anyone know people at American Express?

kellygreen — Mon, 06 Oct 2008 09:41:54 -0800

Can you tell me the name and contact information for a person working in the Fraud Department at American Express? I'd even settle for the Fraud Department's direct phone line.

Since August I have been trying to get the name of a person—any person—working in the Fraud Department at American Express or the Fraud Department's direct telephone line. I am trying to resolve a fraud case for a client, and have gone to great lengths to speak with a live person in the department about the case.

By: cjorgensen

cjorgensen — Mon, 06 Oct 2008 09:54:33 -0800

Fraud Prevention and Data Security
1-800-528-5200

From their website.

What happened when you called the number on the back of the card and asked for the fraud department?

By: jedicus

jedicus — Mon, 06 Oct 2008 10:05:43 -0800

You could try getting the Fraud Department via Executive Customer Service.

By: brandman

brandman — Mon, 06 Oct 2008 10:07:34 -0800

I don't know if this will help, but sometimes consumerist.com provides good contact information for large corporations. Here's what I found there for AmEx:

American Express Company
Executive Offices
200 Vesey Street
New York, New York 10285
212-640-2000

Executive Secretary's Office
212-640-5583

It's about a year old, but maybe it'll still work if you choose to go that route.

By: Oriole Adams

Oriole Adams — Mon, 06 Oct 2008 10:43:36 -0800

Paul Hough is the Senior Vice President, Service Network Partners, Consumer, Small Business and Merchant Services. His office might be a place to start. His email is paul.h.hough@aexp.com.

By: kellygreen

kellygreen — Mon, 06 Oct 2008 11:37:41 -0800

cjorgensen: That number takes me to American Express's "Merchant Services" department. When I asked the woman who answered (after she finally understood that I was not interested in opening a merchant account) how to reach the "Fraud Department" directly, she gave me the same regular customer service number (800-528-4800) that I've been dealing with all along. I won't go into the details of what I've had to deal with there, but it's been a nightmare.

By: kellygreen

kellygreen — Mon, 06 Oct 2008 11:42:43 -0800

jedicus: This number is seriously promising. The woman who answered promised to get back to me with answers within 24 hours. I will let you know how that goes.

By: kellygreen

kellygreen — Mon, 06 Oct 2008 11:44:35 -0800

brandman: Thanks, I am trying this now and will check back. Oriole Adams: I will try this next if jedicus' and Oriole Adams' ideas don't pan out.

By: cjorgensen

cjorgensen — Thu, 09 Oct 2008 20:38:32 -0800

So how did it go?

By: kellygreen

kellygreen — Sat, 11 Oct 2008 19:14:57 -0800

Unreal. I never got the call back. I will try again Tuesday. Unreal.