What's a nice to way to demand, "Please fix my hair so I don't look like I work at Hot Topic."
September 28, 2008 11:54 AM Subscribe
I just spent way too much money at the salon for highlights, and after a few days I realized that I am not happy with the outcome. Is there any standard recourse or should I just fix this myself?
posted by Viola to clothing, beauty, & fashion (15 answers total) 1 user marked this as a favorite
I came into my favorite salon last week to get a color correction where I initially decided to go from dark brown to medium red. The colorist advised me against a damaging correction and suggested red highlights. I was REALLY specific about not wanting anything fake-looking. The initial process worked well for everything but a few highlights, which didn't absorb the red dye. He asked that I give my hair some time to relax and he'd put apply more color in a few days, at no extra charge.
I came back after a week and the colorist put more color all over my hair and left it on for 15 minutes. When we dried my hair, I noticed it was darker than I wanted, but I didn't want to make a fuss over what seemed like a minor concern that a couple shampoos would take care of. Now that I'm home, I realize that the bright salon lights played tricks on my eyes--my hair is a lot darker than I wanted; the red is exactly the color I told the colorist to avoid. I'm not pleased at all.
The problem is, I put on a big smile for the colorist and said I was really happy with the outcome. He's a great guy, sometimes I just swing by the salon to say hi to him and the rest of the employees because they're all so great, and he was so pleased when I said I liked the color. I can't stand the idea of trotting back to the salon and whining about my hair if I'm SOL anyways.
So, how typical is it for a customer to come back after a few days and complain about a cut/color that they initially greenlit? Did I just forgo my rights to get this taken care of affordably and in good will because I walked out of the salon when I should have had the cajones to say something? Is there a home remedy I can use that tones down burgundy overtones?