Comments on: Receiving Google Apps mail in Outlook 2000

Question: Receiving Google Apps mail in Outlook 2000

i_am_a_fiesta — Tue, 23 Sep 2008 11:54:40 -0800

I'm having a great deal of trouble receiving my University email in Outlook 2000. My University uses Google Apps, which allows me to use Gmail as my webmail service, but does not assign me a Google or Gmail account. The domain of my email address is myuniversity.edu, not gmail.com. For this reason, Outlook does not recognize the username and password that I use to log into my email (through my university's website). I have tried following gmail's tutorial (complicated by the fact that they don't offer one for Outlook 2000) with no success. I've tried reporting my incoming mail server as both pop.gmail.com and pop.myuniversity.edu. Any ideas? Did I miss any important info?

By: kiltedtaco

kiltedtaco — Tue, 23 Sep 2008 12:13:54 -0800

Your password for accessing your mail through POP3 on gmail may be different than the password you use for your email through the web interface. The details of how this is handled depend on the specific setup of your university's IT department. You should probably contact them for support, since they will know how their logins work better than mefi will. For my university we have a specific page on the IT services' site with instructions on setting the password, but the page for my university won't help you.

By: idb

idb — Tue, 23 Sep 2008 12:18:02 -0800

pop.gmail.com and smtp.gmail.com

but your account is the full username@university.edu (so that google knows to look at that domain), not just username. See here the instructions for POP access for Google Apps.

By: i_am_a_fiesta

i_am_a_fiesta — Tue, 23 Sep 2008 12:32:12 -0800

damn dirty ape: My university's IT center keeps directing me towards the tutorial provided by Google.

kiltedtaco: Thank you, I will check that out.

By: zsazsa

zsazsa — Tue, 23 Sep 2008 13:20:28 -0800

I suggest using IMAP instead of POP.

By: JimN2TAW

JimN2TAW — Tue, 23 Sep 2008 13:40:47 -0800

With due respect, the University's IT center is not being helpful. The Google information is not enough, maybe because of Google, or because of the peculiarities of the Univ. setup, or because you don't have the background to fill in the blanks. You are the customer. you need e-mail. The University needs to make it happen. If the IT Center isn't willing to do the job, I'd escalate to the Dean of Students, or to the Grand Poo-Bah of the IT Center, or to another office that seems appropriate, remaining humble and respectful, yet firm.

By: JimN2TAW

JimN2TAW — Tue, 23 Sep 2008 13:44:09 -0800

And be prepared with a clear proposal. For example, "Yes, Sir, I'm sure that if Lowly IT Minion will just come by my room, he'll easily see the problem and with his vast knowledge he'll surely be able to solve it."

By: idb

idb — Tue, 23 Sep 2008 15:15:41 -0800

Can you get to the tutorial I directed you to? It's more specific, has troubleshooting suggestions and a video. Particularly see: http://mail.google.com/support/bin/answer.py?answer=13287. Note that your pop connection has to be able to use SSL and the port is 995. btw, have you considered another client?

FWIW-I'm the primary admin for a google apps for edu domain with over 350,000 users.

By: Kadin2048

Kadin2048 — Tue, 23 Sep 2008 15:52:20 -0800

At the risk of stating the obvious, have you enabled POP/IMAP access via the appropriate tab on the Settings page of the web interface?

You need to first go in that way and enable POP/IMAP, then go into Outlook and put in the appropriate settings (SMTP server, POP or IMAP server, username/email, password). If you don't enable the IMAP/POP feature explicitly, I don't think that it will work.

(Unless administrators can set up GAFYD so that IMAP/POP defaults to on, instead of to off as I think it normally does ... but I'd check and make sure it's on just the same.)

By: backwards guitar

backwards guitar — Tue, 23 Sep 2008 18:53:58 -0800

Incoming Server should be pop.gmail.com
Outgoing Server should be smtp.gmail.com
Check the "My Server Requires Authentication" box
Username/Account should be: username@university.edu

Under Advanced make sure you enable SSL for incoming/outgoing servers and change the outgoing server to 465 (it defaults to 25 I believe).

By: idb

idb — Wed, 24 Sep 2008 08:03:31 -0800

To answer Kadin2048's question, no, they can't.