Help me fix my iPod.
September 23, 2008 4:46 AM Subscribe
My 5.5G iPod Classic, which was working fine at least 3 days ago, has decided that it's not going to output sound anymore. Not through my earphones, not through a dock... nothing. On screen it says it is playing a song or a movie or whatever but the accompanying sounds do not come along for the ride. What might be the reasons for this, and how might they be easily fixed here at home (instead of a trip to the repair shop)?
posted by Effigy2000 to technology (7 answers total)
I've tried a couple of different earphones on the iPod and none of them output any sound whatsoever. To be doubly sure I used those same earphones in my stereo and they did output sound so the fault definitely lies with the iPod. That said, when the iPod was connected to my computer via the USB cable it did play music, but given that it was using my computers speakers I doubt that that means much at all.
I have tried resetting the iPod and I just did a full restore to see if that would fix the problem; no surprises, it did not. My Google research dosen't seem to present any new solutions. So now I turn to you, AskMe, in my time of need.
Is there anything I've missed? Some simple, obvious solution that should be staring me in the face that I haven't thought of?
And if it looks like a trip to the repair shop is my only course of action, what might have happened inside the guts of my iPod to make it suddenly decide to stop making any noise? It was working fine just a few days ago and between now and then I've not used it once. Thankfully it's still under warranty (but only just), but if/when I do take it in for a service, I'd like to at least sound like I'm coming from a position of knowledge when I say what's gone wrong and please fix it.
Finally, on the repair/warranty angle, how is Apple's service like? I know I am definitely covered under warranty (I checked online which confirmed that I have the extended warranty plan from Apple, which runs out late January 2009). Are they quick to repair things or do they usually take their time? Should I expect them to screw me over with some fine print somehow or are they usually pretty decent and understanding when it comes to warranty issues? I'm in Brisbane, Australia, if that matters at all.
Thanks in advance!