Comments on: Who to file a complaint with for a problem with a US locality domain registrar?

Question: Who to file a complaint with for a problem with a US locality domain registrar?

Anonymous — Tue, 09 Sep 2008 11:34:27 -0800

Who is the appropriate party to file a complaint with, for a problem with a US locality (*.portland.or.us, NOT *.us) domain registrar that is not updating DNS records as requested?

Five years ago or so, it took over a year (not joking...) for the registrar update my DNS records and only after numerous emails, faxes, and letters. Time to move servers again, and I've already waited over a month with no results. The registrar's website says they are going to start charging for this wonderful service next year. Who can I complain to about their current service so I might see some action taken on my DNS request; who can I complain to to suggest *.portland.or.us domains be moved to another registrar?

By: chesty_a_arthur

chesty_a_arthur — Tue, 09 Sep 2008 11:45:53 -0800

ICANN.

By: chesty_a_arthur

chesty_a_arthur — Tue, 09 Sep 2008 11:49:23 -0800

Sorry, hasty. Have you tried complaining to Neulevel itself, which appears to be the registrar?

By: Oktober

Oktober — Tue, 09 Sep 2008 11:49:43 -0800

ICANN

By: Laen

Laen — Wed, 10 Sep 2008 13:07:20 -0800

Have you already talked to support.us@neustar.us? They handle the delegation of locality domains in .us. You might ask them for the phone number of the person that supports it..

Another lead would be erice@ci.portland.or.us. That's the site administrator for Portland Online. They should be able to point you in the right direction, anyway..

You just need to follow the geeks until you get a geek that knows.