Dryer cut clothing. Dryer folk not helpful.
September 8, 2008 8:19 AM Subscribe
Clothes dryer [new] slashed clothing. "Repaired," dryer snags clothes, makes unsettling noise. Visited store 4x; sent registered mail to manufacturer 2x, nothing. Now what?
posted by kmennie to home & garden (8 answers total)
A bit over a year ago I bought a new high-efficiency Frigidaire front-loader and matching dryer from a small local appliance shop. The washer is lousy, but no mind. The dryer made the same 1cm J-shaped cut in most of our knit clothing.
It took a while to figure out where these cuts were coming from, of course. When we finally did, we contacted the store, who sent out Local Repair Dude. LRD scratched his head and asked if I was using HE detergent. (Yes.) LRD said he'd put in a call to Frigidaire. Came back, gave me a hard time about the detergent despite standing under many bottles marked "HE," and did something to the dryer that he thought would maybe solve my problem, and if it didn't, it was Frigidaire's problem, not his.
The "repaired" dryer started snagging a lot of stuff -- drawstrings and snaps on baby clothes get sucked in to a rim around the door and don't come out without ripping -- and making a "Hi I'm a broken dryer" sort of ka-thump noise, intermittently. One knit top came out with a terrible slash; the status of the J-cuts is unclear because our old clothes are already too cut up for us to notice new cuts, and good knits now get hung to dry.
The local shop is nearby, so I went in person. At this point I went in at least three times. Oh, they'd get right on it. Had nobody called me back? Goodness! Be sure to get right on that, yes'm! Same deal each time; never heard a peep.
I sent Frigidaire a letter, via registered mail, enclosing a onesie covered in the J-cuts and missing a snap and a plastic bib that accidentally got in the dryer for a few minutes and came out looking like it'd been in a fight with an X-acto knife. Nothing. I sent a second letter, summarized: "WTF? No response to this one, and it's court. Just in case, here is a copy of the letter I sent." Nothing.
Is small claims court the appropriate/best place to pursue this? At this point I would be happy to return the washer and dryer pair for a full refund and never think of Frigidaire or the shop again; I'm not sure what's realistic, though.