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I'm Bill Curtis and I've lost the iternets!
August 28, 2008 6:35 AM   RSS feed for this thread Subscribe

Airport Extreme de-bugging help please! Downloaded firmware updates Monday and now Macbook won't find my airport.

I have a Macbook Pro and an Airport Extreme hooked up to my cable high speed modem. On Monday my Macbook auto-updater notified me of a firmware update for the Airport which I allowed to be downloaded and installed. Immediately I lost my wireless connection. I started by calling the cable company and rebooting the modem. This did not stop the problem as my Airport is still blinking amber. My laptop will not find the baseport when I use the Airport utility. I rebooted the baseport. Still nothing. Any advice?

I tried the apple support site but...jesus, come on! Who designed that crap?
posted by spicynuts to computers & internet (4 comments total) 1 user marked this as a favorite
Did you do a hard reset of the Airport (pull the power, press & hold the recessed reset button, plug it back in, wait 10 secs, release the reset button)?

Note: you'll lose all your settings doing this - but it isn't working anyway, right? ;-)

(IIRC, on the bigger Airport hardware there's also a way of reverting to the previous firmware that doesn't require a network connection & the Airport Admin Utility - but my Google-fu is failing me at the moment. Probably because it's 1am...)
posted by Pinback at 8:01 AM on August 28, 2008


Wow...looks like I did the hard reset incorrectly. The manual said that the light would blink, so I assumed that you had to keep it plugged in. Nothing in the manual said unplug it first. Ok I'll try that again.
posted by spicynuts at 8:27 AM on August 28, 2008


Also, just to rule out your cable mode, could you plug directly to that to make sure that works?

Then, plug directly into your AE (rather than wireless). The key is to figure out what's working (and what's not). Some Cable modems are very MAC address sensitive as well.
posted by filmgeek at 9:29 AM on August 28, 2008


I did that with the cable company. All is good with the modem.
posted by spicynuts at 9:59 AM on August 28, 2008


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